99ok Terms and Conditions — Clear and Simple

99ok (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and entertainment service for users in Bangladesh. These Terms and Conditions form a legally binding agreement between you and 99ok. By registering on 99ok, you are deemed to have read, understood, and accepted these Terms and Conditions in full.

These Terms and Conditions are written in plain language to ensure every user can understand them easily. However, the English version shall prevail in the event of any legal interpretation.

99ok reserves the right to update these Terms and Conditions from time to time. Notice of any changes will be posted on the platform, and continued use of the service after an update constitutes acceptance of the revised terms.

To create an account and use 99ok's services, you must meet the following requirements:

• You must be at least 18 years of age or older must be.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• You are registering for yourself and are not managing an account on behalf of anyone else.
• You do not have an existing 99ok account, nor has any previous account been closed.

A valid mobile number and active email address are required at registration. Once registered, you may be asked to complete a KYC (Know Your Customer) verification process, particularly for large withdrawals.

The security of your 99ok account is your own responsibility. Never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

• Each individual may only One Account can manage.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.
• We strongly recommend enabling two-factor authentication on your account.
• To update your personal information, contact Support and complete identity verification.
• Accounts that have been inactive for an extended period (12 months) may be temporarily suspended.

99ok reserves the right to suspend any account without prior notice if suspicious activity is detected. If the account is cleared following investigation, it will be reinstated.

Bangladesh's most popular mobile banking services are available on 99ok — bKash, Nagad & RocketDeposits can be made via -. Deposits are generally processed instantly.

• The minimum deposit amount will be stated on the relevant payment page.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals must be made to the same payment method registered on your account.
• Large withdrawals may be delayed if KYC verification has not been completed.
• 99ok reserves the right to suspend payments if fraud or money laundering is suspected.

Any additional charges arising from currency conversion or international transactions are the member's responsibility. 99ok does not charge any additional fees for processing transactions.

99ok offers a range of bonuses and promotions — including a welcome bonus, daily reload, cashback, referral bonus, and more. Each bonus comes with its own terms and conditions, which must be read before claiming.

• After claiming a bonus, the specified Wagering Requirement Withdrawals will not be permitted until this requirement is met.
• The wagering requirement for each bonus will be clearly stated on the respective offer page.
• You cannot claim more than one bonus at a time unless explicitly permitted.
• If bonus abuse is found, all bonuses may be cancelled and the account may be closed.
• 99ok reserves the right to modify or cancel any promotion at any time without prior notice.

Referral bonuses apply only when the referred person is a genuinely new user who makes the required deposit. Attempting to claim referral bonuses by creating multiple accounts from the same IP address or device will be treated as fraud.

All games on 99ok are powered by RNG (Random Number Generator) technology, verified by independent third-party auditors. Every game outcome is completely random and cannot be manipulated by anyone — including 99ok itself.

• If a technical error occurs during a game, 99ok reserves the right to void the game and refund the wager.
• If a game session is interrupted due to a network disconnection, the outcome will be determined based on the server logs.
• The game provider's own terms and conditions also apply alongside those of 99ok.
• In Live Casino games, the dealer's decision is final unless a clear error is proven.
• If an event is cancelled in Sports Betting, bets will be refunded or voided in accordance with the applicable rules.

The following activities are strictly prohibited on 99ok and may result in account closure as well as legal action:

• Fraud: Using a false identity, fraudulent payment methods, or submitting incorrect information.
• Bots & Automation: Using automated software to play games or claim bonuses.
• Money Laundering: Using the platform for the purpose of money laundering.
• Bonus Abuse: Claiming bonuses using multiple accounts or identities.
• Hacking: Attempting to compromise the security of the platform.
• Collusion: Colluding with other players in live games.

99ok takes the security of your personal information seriously. We never sell your data to third parties. For full details on how we collect, use, and protect your information, please refer to our Privacy Policy Available on the page.

• Your data is used to improve our services and prevent fraud.
• Information may be disclosed in response to valid requests from law enforcement authorities.
• Your data is protected with 256-bit SSL encryption.

99ok believes gaming is for entertainment, not addiction. We are committed to the well-being and peace of mind of our members. Deposit limits, session limits, and self-exclusion options are all available on the platform.

• You can set daily or weekly deposit limits on your account at any time.
• Once self-exclusion is activated, access to your account will be blocked for the specified period.
• If you notice signs of gaming addiction, please reach out to our support team.

For more details, visit our Responsible Gaming View page.

You may request to close your account at any time through our support team. Any pending withdrawals should be completed before closing your account.

• 99ok may close any account without prior notice for violations of these terms.
• If fraud is proven, all funds in the account will be forfeited.
• If an account is closed under normal circumstances, any valid balance will be returned.
• Data from closed accounts may be retained as required for legal purposes.

99ok reserves the right to update these Terms and Conditions at any time. For significant changes, you will be notified via your registered email or a platform notification. Continued use of the service after changes take effect will be considered acceptance of the updated terms.

All disputes and complaints must first be raised with the 99ok customer support team. The support team will aim to resolve the issue within 48 hours.

• If the matter is not resolved through Support, a complaint may be submitted to the licensing authority.
• In the event of a financial dispute, server logs and transaction records will serve as the definitive source of evidence.
• 99ok reserves the right to determine the applicable law and jurisdiction in any legal proceedings.

We are committed to resolving all disputes fairly and promptly. Our support team is always on hand to help with any questions or issues.