99ok believes gaming should be purely a source of entertainment. We are committed to providing every member with the tools and support needed to play safely and responsibly.
Responsible gaming is an approach where gaming is purely for enjoyment — not to relieve stress or solve financial problems. At 99ok, it means staying within your means, and taking the right steps as soon as you feel you're going too far.
Online gaming can be a great source of entertainment, but it becomes a problem when it gets out of hand. 99ok wants you to keep playing with a smile — for the joy of winning, not the pain of losing.
Our responsible gaming policy goes beyond words on paper. We have built practical tools that give you direct control over your play time, bet amounts, and deposits — all free to use, anytime.
Understand which level you're at. If you're in the first two levels, enjoy the fun. If you reach level three or four, contact our support team right away.
What We Do to Keep You Safe
You decide how long you play each day. When your time is up, 99ok will automatically remind you to take a break. No pressure — but this feature is invaluable for building healthy habits.
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period, protecting you from impulsive decisions.
You can set a maximum bet amount per game or per session. This feature protects you from a single large loss and builds the foundation for responsible play.
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, logging in or making deposits will not be possible.
In serious situations, you can permanently exclude yourself for 6 months to 5 years. This decision cannot be reversed — it is a powerful safeguard.
View your gaming history, win/loss stats, and spending details at any time. Stay aware of your own gaming habits.
99ok Responsible Gaming Tools — In Your Hands
Set your deposit, loss, and wagering limits directly from Account Settings. Changes take effect immediately and you can always view the latest updates.
Take a 1-day, 1-week, or 1-month break with a single click. During this time your account will be locked and you won't receive any promotions or offers.
When you're approaching your set limit, 99ok will send you an instant notification — giving you a heads-up before you reach it.
View a full breakdown of your activity over the last 7, 30, or 90 days — how long you played, how much you spent — all presented clearly in one place.
Find out whether your gaming habits are healthy. Our simple questionnaire raises awareness and points you toward help if you need it.
Reach out to our support team with any concerns, at any time. Our specialists will help you make the right decision — without judgment.
Sometimes we don't realize when gaming is becoming a problem. Watch out for the signs below. They're not a sign of weakness — they're your cue to seek help at the right time.
Answer the following questions honestly. If more than three answers are "Yes", please contact our support team.
Setting limits on 99ok is simple. Just a few steps and your gaming stays safe.
Log in to your 99ok account and click the profile icon in the top right corner.
From the Settings menu, select the "Responsible Gaming" option.
Deposit limits, session time, bet amounts, or self-exclusion — choose what works for you.
Set a daily, weekly, or monthly limit. Enter the amount and confirm.
Confirm your limit — it takes effect immediately. Reductions apply right away; increases require a 24-hour waiting period.
If you feel you need stronger measures, use the Self-Exclusion feature. It's a significant step, so we've designed the process to be deliberate and considered.
Contact our support team via live chat or email to request Self-Exclusion.
6 months, 1 year, 3 years, or 5 years — let us know your preferred duration.
You will be asked to provide some information to verify your identity. This is required for your security.
Your account will be closed within 24 hours and cannot be reopened before the specified period ends.
Our Commitment to Responsible Gaming
We strictly verify that all users are 18 or older. Minors are not permitted to register under any circumstances.
Our advertising never targets minors or at-risk individuals.
Your gaming history and personal information are kept completely private and secure.
If needed, we can connect you with professional support organizations.
Here are answers to the most common questions about responsible gaming.
Join 99ok and enjoy a fully safe gaming environment. Your control, your fun.